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Finding a Leak With the Water Meter
Most people think that finding a leak means waiting for a dramatic burst pipe or a sudden flood that ruins…
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Replacing a Split Vacuum Hose
I’ve lost count of how many times I’ve seen someone staring at a vacuum that won’t pick up a single…
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A Long Warranty With Many Exclusions
I was elbow-deep in a Bosch washing machine last Tuesday, pulling out a handful of coins and a stray hair…
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Weighing the Washing Before and After
I’ve lost count of how many times I’ve stood in a customer’s kitchen in Bristol, listening to them complain that…
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When a Pattern Part Is Fine
I spent my Tuesday afternoon staring at a Bosch washing machine that had been “fixed” by someone who clearly thought…
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Loading a Dishwasher Badly on Purpose
I was in a kitchen in Redland last Tuesday, staring at a machine that someone had written off as “dead”…
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Why One Radiator Is Always Cold
I’ve spent eighteen years pulling apart washing machines and vacuums in Bristol, and if there’s one thing I’ve learned, it’s…
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Switching From Gas to Induction
I spent most of yesterday elbow-deep in a customer’s dishwasher, and it got me thinking about how much stress people…
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Oven Features and Which Ones Get Used
Don’t let the salespeople lure you in with those fancy touchscreens and Wi-Fi connectivity that’ll probably stop working the moment…
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Reading the Model Plate Correctly
I was elbow-deep in a Bosch washing machine last Tuesday—a job that should have taken twenty minutes—when the customer started…
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