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The Maths on an Extended Warranty
I’ve spent eighteen years in the back of vans and under kitchen counters across Bristol, and if there’s one thing…
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Air Watts and What They Leave Out
I was in a customer’s hallway in Clifton last Tuesday, staring at a brand-new upright that the owner was convinced…
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Kettles Fail at the Element, So Look There
I’ve spent eighteen years pulling apart everything from heavy-duty washing machines to temperamental vacuums, and if there is one thing…
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The White Flakes in Your Tea
Most people think a kettle that’s taking ages to boil or making a racket is on its way to the…
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A Door That Does Not Close Properly
People will tell you that a door that won’t stay shut or a hinge that screams every time you walk…
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Side by Side, Same Load, Same Room
I spent my morning surrounded by the smell of damp lint and old detergent, staring at two different washing machines…
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Finding the Blockage Without Taking It Apart
I’ve lost count of how many times I’ve sat on a customer’s living room floor, looking at a perfectly good…
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Getting a Hairgrip Out of a Drain Pump
You don’t need a brand-new machine just because there’s a pool of grey, stagnant water sitting at the bottom of…
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Lagging the Pipes That Actually Freeze
I’ve lost count of how many times I’ve walked into a kitchen only to find a homeowner staring in horror…
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Loft Insulation and the Gap You Must Leave
Most people think that if they just buy the thickest, most expensive rolls of mineral wool they can find, they’ve…
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